Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

To start a return, please contact us at infonismoflow@gmail.com with your order details. Our team will review your request and provide instructions for the return process.

Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at infonismoflow@gmail.com.

Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Personal care products (such as beauty or hygiene items)

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions about a specific item, please contact us at infonismoflow@gmail.com.

Exchanges

The fastest way to exchange an item is to request a return for the original item, and once the return is approved, place a new order for the desired product.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must be unused, in their original packaging, and in the same condition as received.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at infonismoflow@gmail.com.